Last Updated: December 2025
This Privacy Policy explains how KB Mortgage Solutions (“we”, “our”, or “us”) collects, uses, and protects your personal information in accordance with the UK GDPR, the Data Protection Act 2018, and all applicable UK data protection laws.
We may collect the following types of personal information when you visit our website, contact us, or use our mortgage advisory services:
1.1 Personal details such as your name, email address, phone number, and postal address.
1.2 Financial and mortgage-related information you provide when requesting advice or submitting forms.
1.3 Technical data, including IP address, browser type, device information, pages visited, and cookies.
1.4 Information you give us when requesting a quote, completing online forms, subscribing to updates, or communicating with us.
We use your personal data for some or all of the following purposes:
2.1 To provide independent mortgage advice, assess your eligibility, and deliver our services.
2.2 To communicate with you regarding enquiries, applications, or ongoing mortgage cases.
2.3 To process paperwork, documentation, and communication with lenders.
2.4 To enhance our website performance, analyse trends, and improve user experience.
2.5 To send updates, newsletters, or marketing content only where you have given consent.
2.6 To comply with regulatory, financial, and legal obligations under UK law.
We process your data under one or more of the following lawful bases:
3.1 Your consent, when you choose to provide information for mortgage advice or marketing.
3.2 Performance of a contract, when you engage us for mortgage services.
3.3 Compliance with a legal obligation, such as financial regulations and anti–money laundering laws.
3.4 Legitimate interests, such as improving our services and ensuring website security, provided your rights are not overridden.
We use cookies and similar technologies on our website to enhance your browsing experience, understand site usage, and support marketing activities. You may control cookies through your browser settings, but disabling them may affect certain website functionalities.
(See Section 8 for the full enumerated Cookie Policy.)
We do not sell your personal data. We may share information with:
5.1 Trusted service providers (e.g., hosting providers, CRM systems, analytics tools).
5.2 Mortgage lenders, financial institutions, and professional partners as required for your application.
5.3 Regulatory bodies and authorities when legally necessary.
If personal data is transferred outside the UK, we implement appropriate safeguards such as standard contractual clauses to protect your information.
We retain personal data only as long as necessary to:
6.1 Provide mortgage services
6.2 Fulfil legal and regulatory obligations
6.3 Maintain accurate business records
Once no longer required, your data will be securely deleted or anonymised.
You have the right to:
7.1 Access the personal data we hold
7.2 Request corrections of inaccurate information
7.3 Request deletion of your data (“right to be forgotten”) where applicable
7.4 Restrict or object to certain processing
7.5 Request a copy of your data in a portable format
7.6 Withdraw your consent at any time
To exercise any of these rights, contact us using the details below:
KB Mortgage Solutions
Address: 73 Kells Lane, Low Fell, Gateshead, NE9 5SJ
Email: enquiries@kbmortgagesolutions.co.uk
Phone: 0191 205 8547
8.1 What Are Cookies?
Cookies are small text files stored on your device by websites. They provide useful information that helps websites function more efficiently and improve user experience. Cookies do not contain personal or confidential data.
8.2 How We Use Cookies
We use cookies to ensure you get the best possible experience when browsing our website. When you first visit the site, we ask for your consent to activate cookies. Agreeing allows you to view and interact with the site fully.
8.3 Types of Cookies We Use
8.3.1 Session Cookies
Deleted after each visit
Do not store personal data
Necessary for basic website functionality
8.3.2 Persistent / Tracking Cookies
Remain on your device across multiple visits
Used for analytics and performance tracking
Help us understand visitor behaviour over time
8.3.3 Third-Party Cookies
Provided by trusted partners such as Google Analytics
Help us monitor traffic, popular pages, and user trends
Do not store personal data but may record your IP address
8.4 Optional Cookies
These cookies help tailor website content so that you see more relevant information. They are not required for the website to function.
8.5 Accepting or Blocking Cookies
You can enable or disable cookies through your browser settings.
For detailed guidance, visit: www.ico.org.uk/for-the-public/online/cookies
Note: If you share your device, cookie settings will apply to all users of that device.
8.6 Cookies and Demographics
We may use data from Google’s interest-based advertising or third-party audience data (such as age, gender, and interests) alongside Google Analytics to understand our audience better.
8.7 More Information
For more details about cookies, visit: www.ico.org.uk/for-the-public/online/cookies
We implement appropriate technical and organisational measures to safeguard your data against loss, misuse, unauthorised access, or disclosure.
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last updated” date. Continued use of our website indicates acceptance of any revisions.
This is the cookie policy for KB Mortgage Solutions We are committed to protecting your privacy. This Cookie Policy forms part of our legal information and sets out how we use cookies on our website to help make your visits more effective.
Cookies are small text files placed on your computer by websites and sometimes by emails. They provide useful information to organisations, which helps to make your visits to their websites more effective and efficient. We use cookies to ensure that we are able to understand how you use our website and to ensure that we can make improvements to our websites. Cookies do not contain personal or confidential information about you.
We use cookies to ensure that you get the best from our website. The first time that you visit our website you will be asked to consent to the use of cookies, and we suggest that you agree to allow the cookies to be active on your device whilst you visit and browse to ensure that you experience our website fully.
We use three types of cookies on our website:
• Session cookies that are deleted after each visit
• Persistent/tracking cookies that remain in place across multiple visits to our websites
• Third party cookies that are used by other parties, for example Google Analytics
Session cookies and persistent cookies are necessary in order for you to use our website. These cookies can be deleted via your browser, but this will restrict the functions that you are able to carry out on our websites. For more information on how to disable cookies in your browser please see the Information Commissioner’s Office website. (http://www.ico.org.uk/for-the-public/online/cookies/)
Session cookies expire when you leave the website and are not stored on your computer and do not contain any personal data.
Persistent cookies last beyond your visit to our website. We use Google Analytics on our website. This is a tracking cookie which enables us to track how popular a site is and to record visitor trends over time. The cookie does not contain any personal data, but it does contact your computer’s IP address to determine where in the world you are accessing the website from and to track your page visits within the site.
These cookies are usually supplied by business partners and help us to filter out information which is not relevant to you.
You can accept or block any cookies from any website through your browser settings. For more information on how to disable cookies in your browser please see the Information Commissioner’s Office website. (http://www.ico.org.uk/for-the-public/online/cookies/).
Please note that if you share your computer, accepting or blocking the use of cookies will affect all users of that computer.
We may use data from Google’s interest-based advertising or third-party audience data (such as age, gender and interests) with Google Analytics.
For more information about cookies visit the Information Commissioners website
www.ico.org.uk/for-the-public/online/cookies This statement can be condensed by only displaying the questions and expanding the text to show the answer when the customer clicks on that question.
